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Returns

How to return an item-

 

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the purchase price you paid for the item (i.e. excluding any shipping costs you paid for the item). Please note: We can only accept the return of opened items if they are faulty.


Please follow the steps below to enable us to process your refund efficiently:

• Please include your order number

• in the case of a faulty product, please provide a full description of the fault

• wrap the item securely in its original packaging (if any) with all warranty cards, licences, manuals and accessories

• then send the package to the address below:

Tacklebargains.co.uk Returns Department
Bluefin Leisure Ltd.
Spring Farm
Moss Lane
Minshull Vernon
Crewe
CW1 4RJ
United Kingdom

Please note, that if you are returning an item from outside of the EU then it is important that you fill in the customs declaration correctly, stating clearly that this is being returned for credit - as it is not a commercial sale, and therefore should be stated as having no commercial value. Failure to do this will result in customs trying to charge us import duty and taxes, which of course we will not pay.

• your refund will be processed within 48 hours, and on average the refund will appear on your card statement around 3 working days after this

For your protection we recommend that you use a recorded-delivery service, with insurance covering the full replacement value of the goods.

Damaged / Faulty Goods-

In the unlikely event that your package arrives visibly damaged, under no circumstances should you accept the delivery.
However, should damage not be apparent on delivery please notify us immediately so that we can submit a claim without delay (many carriers have very tight deadlines).
If you have selected a Carrier Service, then your shipment is fully insured and we will pursue the claim.
If you have selected First Class Recorded Delivery, then we will submit a claim, but please bear in mind that with Royal Mail this can often take several months to be processed.

Under no circumstances should your return goods which have been damaged in transit to us before emailing us, as in most cases this will invalidate any claim we have against the carriers who caused the damage.

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Here at Tacklebargains we have taken action to reduce our own emissions as much as possible. This includes re-using packaging materials where practical, minimising energy usage and upgrading to the most energy-efficient equipment available. We have offset remaining carbon dioxide emissions from our general operations in association with World Land Trust since 17th February 2008. From 1st July 2008, at no extra cost to you, we are also offsetting the carbon emissions created by delivering your parcel from our warehouses to your door. More Info...

 

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